{"id":3136,"date":"2024-04-02T05:20:37","date_gmt":"2024-04-01T20:20:37","guid":{"rendered":"https:\/\/globalsellers.coupang.com\/?post_type=seller-university&p=3136"},"modified":"2024-04-02T05:20:37","modified_gmt":"2024-04-01T20:20:37","slug":"auto-refund-policy","status":"publish","type":"seller-university","link":"https:\/\/globalsellers.coupang.com\/en\/seller-university\/auto-refund-policy\/","title":{"rendered":"Auto-Refund Policy"},"content":{"rendered":"\n

An auto-refund, or automatic refund, is a refund given automatically to customers without needing them to apply for it. At Coupang, if an order is delayed by a certain period, the customer will automatically be refunded for the order without any action from the customer. <\/strong><\/p>\n\n\n\n

In an auto-refund, the customer will be refunded only for the price of the item.<\/strong><\/p>\n\n\n\n

How can I prevent auto-refunds?<\/h4>\n\n\n\n

By meeting your estimated delivery date on orders and ensuring that there are no delays associated with shipping your products, sellers can prevent any issues that occur due to auto-refunds. However, sometimes, issues outside of a seller’s control can cause delays in the delivery. There are cases where customers are auto-refunded due to a delay, but the item has already been shipped from overseas. One of the main uncontrollable reasons for delivery delays by overseas sellers is the incorrect PCCC provided by the customer. Such PCCC errors can cause customs clearance delays and can only be resolved if the customer provides the correct PCCC. Sellers are given two options to resolve such issues.<\/p>\n\n\n\n