Here’s what you need to do:
- Please check your seller type and submit one of the documents that applies to your case.
- Please double-check your documents before submission, as required documents differ per category.
- We may ask for additional documents after reviewing your appeal documents.
The submitted materials will not be used for other purposes without your consent, and any information provided without deletion will be regarded to have been submitted voluntarily. (Please make sure to anonymize any unnecessary information such as unit price and quantity information.) If your documents turn out to be invalid (false or forged), they may be shared with trademark holders for intellectual property protection.
■ Required documents per seller type (Please check Table 2 for mandatory information that must be included in each document.)
■ The following information must be indicated in each document.
■ Please keep in mind when submitting appeal documents:
● If you source your products via online websites, please attach the order statement from the website for supplier verification.
● You’ll receive a quick response if you reply all to the email requesting proof of distribution routes with your appeal documents attached.
● We’ll verify the distribution routes of your listings per brand.
You’ll receive a quick response if you submit your appeals documents for each brand separately.
● Any attached file should be in an unmodifiable image file format (such as JPG, PDF, etc.), not in large size or Excel format.
● All the submitted documents should be dated in the last 6 months.
● Documents submitted to prove distribution routes should clearly indicate the product’s model name and model number.
● All the texts in the submitted appeal documents should be clearly readable and recognizable.
